Legal

- Privacy Policy

Privacy Policy

Effective Date: April, 2025

Welcome to TSB-epay (“we,” “us,” or “our”). At TSB-epay, we are committed to protecting your personal data in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit www.tsb-epay.com or use our services. By using our website and services, you consent to the data practices described in this policy. If you do not agree, please do not use these services.

1. Scope and Applicability

This Privacy Policy applies to:

  • All users of TSB-epay’s website and services, including customers and business partners.
  • All personal data collected, processed, or stored by TSB-epay within or outside Nigeria, as long as it pertains to individuals in Nigeria.
  • All processing activities, whether automated or manual.

2. Principles Governing Data Processing

We adhere to the following principles in processing personal data, in line with the NDPA 2023:

  • Lawfulness, Fairness, and Transparency: We collect and process data lawfully and fairly.
  • Purpose Limitation: Data is collected for specific, explicit, and legitimate purposes
  • Data Minimization: We only collect data that is adequate and relevant.
  • Accuracy: We ensure data accuracy and update records when necessary.
  • Storage Limitation: Data is retained only for as long as necessary.
  • Integrity and Confidentiality: We implement security measures to prevent unauthorized access, loss, or destruction.

3. Date we collect

We may collect the following types of personal information:

A. Data You Provide to Us

  • Personal Identification Data – this includes your name, contact information including email address and phone number, residential and postal address.
  • Financial Information – Bank account details, payment card information and transaction history.
  • Know Your Customer (KYC) Data – Government issued IDs, Bank Verification Number (BVN), National Identity Number (NIN), Date of birth, and other verification documents.
  • Other information you provide to us voluntarily.

B. Data We Collect Automatically

  • Device data and Information – IP address, browser type, device type, operating system and device identifiers and system logs.
  • Usage Data – time spent on our website, and other browsing behaviour.
  • Cookies and Tracking Technologies – we employ the use of cookies and similar technologies to enhance user experience and for analytics.

C. Data from Third Parties

We may also collect personal data from third party sources such as financial institutions, publicly available sources where legally permitted, credit bureaus or other regulatory bodies for fraud prevention, anti-money laundering compliance and general service enhancement

5. How We Use and Process Your Data

We process your personal data to:

  • Provide services like processing payments, verifying transactions and maintaining accounts
  • Verify your identity and conduct ongoing security and compliance checks.
  • Communicate with you about transactions, service updates and marketing communications, where necessary.
  • Improve user experience through analytics and research.
  • Prevent fraud, money laundering and financial crimes
  • Comply with regulatory requirements and legal obligations
  • Improving and personalizing our services.

6. How We Share Your Data

We are committed to protecting your personal data at all times. However, depending on the circumstances at hand, we may be obliged to share your personal data with:

  • Payment Service Providers and partners who assist us in facilitating transactions and settlements.
  • Third-Party Service Providers  - for IT support, fraud prevention and security services
  • Regulatory authorities or law enforcement agencies when required by law and to comply with AML/CFT regulations, or a court order.
  • Other entities with your consent or as necessary for specific purposes.

7. Your Data Rights

Under the NDPA 2023, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data, subject to legal retention requirements.
  • Right to Object: Restrict processing for marketing or profiling purposes.
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise these rights, please contact us at hello@tsb-epay.com

8. Data Security

We value your personal data and as such the security of your personal information is highly important to us. We employ industry-standard security measures to protect your personal information from unauthorized access or disclosure. However, remember that no data transmission over the internet or method of electronic storage can be entirely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain personal data:

  • For as long as necessary to provide our services.
  • As required by law, particularly for AML/CFT compliance.

After the retention period, we securely delete or anonymize the data.

10. Changes to this Privacy Policy

We retain personal data:

  • For as long as necessary to provide our services.
  • As required by law, particularly for AML/CFT compliance.

After the retention period, we securely delete or anonymize the data.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Notice or your personal information, please contact us at hello@tsb-epay.com

If you are unsatisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC)

Frequently asked Questions

Experience effortless financial management with TSB-epay. From seamless banking to smart investments, our platform empowers you to take control of your financial future —anytime, anywhere.

TSB-epay is an all-in-one financial platform that combines savings, checking, and multi-currency accounts, allowing you to manage your money seamlessly and securely.

Absolutely! TSB-epay allows you to manage multiple currencies in one account.

Yes, we prioritize security with advanced encryption and strict security protocols to protect your data.

To send money internationally, simply select the account from which you want to send funds, choose the currency, enter the recipient’s details, and specify the amount. We offer competitive rates and low fees for global transfers.

We’re in the pre-launch phase. Sign up for our waitlist to get updates on our launch date!

You can easily sign up by clicking the "Join the Waitlist" button on this page and filling out the registration form.

Let’s keep you updated with the amazing features

TSB-epay revolutionizes personal finance with seamless, secure banking, investment tools, and global payment solutions in one app.